Policies and Terms & Conditions

Membership Cancellation Policy

To ensure clarity and consistency for all members, Calgary Lagree Republic maintains the following guidelines for all active memberships:

Written Notice Required

Memberships may only be cancelled by submitting a written notice to the studio.
Written notice can be sent by email to the studio’s official address or submitted through an approved written cancellation form.
Verbal requests, phone calls, text messages, or social media messages will not be accepted as valid cancellation requests.

Notice Period

A minimum of 10 days’ notice before the next billing cycle is required to stop the upcoming charge.
If written notice is received less than 10 days before the billing date, the upcoming charge will still be processed, and the membership will cancel before the following billing cycle.

Billing & Final Payment

Members are responsible for all charges that occur before the cancellation takes effect.
Once the final payment is processed (if applicable), the membership remains active until the end of that paid period.

Freeze or Hold Requests

Memberships may be placed on hold under certain circumstances such as:
1. Medical reasons (doctor’s note required)
2. Extended travel
All hold requests must also be submitted in writing.
Hold policies and timelines are subject to studio approval.

Non-Refundable Fees

Membership payments already processed are non-refundable.
Cancelling a membership does not provide a refund for unused classes during the current billing period.

Reactivation

Cancelled memberships can be reactivated at any time at the current membership rates.
Previous pricing or promotions may not be reinstated

Liability Waiver

Assumption of Risk

I understand that participation in Lagree fitness classes, personal training, and all related activities at Calgary Lagree Republic involves strenuous physical movement, including, but not limited to, strength training, balance work, core engagement, flexibility exercises, and the use of specialized equipment such as the Mini Pro machines.

I acknowledge that these activities carry inherent risks, which may include but are not limited to:

Muscle strains, sprains, or tears
Joint injuries
Falls, slips, or equipment misuse
Cardiovascular complications
Other injuries that may be severe or life-threatening

I voluntarily choose to participate with full knowledge of these risks and accept all potential consequences.

Health & Medical Disclosure

I confirm that I am physically able to participate in Lagree fitness activities and have consulted a physician regarding any health concerns or limitations. I certify that I do not have any medical conditions that would make participation unsafe.

I agree to immediately inform the instructor of any pain, discomfort, dizziness, or limitations and acknowledge that it is my responsibility to monitor my own physical condition.

Release of Liability

In consideration for being permitted to participate, I hereby release, waive, and discharge Calgary Lagree Republic, located at 638 11 Ave SW, its owners, instructors, employees, contractors, and representatives from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, injury, or damage I may experience, whether caused by negligence or otherwise, during studio activities.

Equipment Use

I agree to use all equipment—including the Mini Pro machines and any accessories—only as instructed, and to follow all safety guidelines provided by Calgary Lagree Republic and its staff. I accept full responsibility for my actions if equipment is used improperly.

Personal Property

I understand that Calgary Lagree Republic is not responsible for any lost, stolen, or damaged personal belongings while on the premises at 638 11 Ave SW.

Photography & Media Release
I grant permission for Calgary Lagree Republic to use photographs or videos taken during classes for promotional or marketing purposes (website, social media, advertising).

Illness & Health Acknowledgment

I acknowledge that participation in group fitness settings may carry an increased risk of exposure to contagious illnesses. I agree not to attend class if I feel unwell or display symptoms of illness. I release the Studio from liability related to any potential exposure.

Minors (if applicable)
Clients under the age of 18 must have a parent or legal guardian sign this Agreement.

Binding Agreement

I understand that this waiver is binding, applies to all current and future classes at Calgary Lagree Republic, and remains in effect unless revoked in writing. I have read and fully understand this Agreement and sign voluntarily.

Cancellation Policy

Cancellations:

Classes must be cancelled at least 8 hours before the start time to avoid penalties.
If a cancellation is made within the last 2 hours before class, the pass will not be refunded or returned to your account.

No-Shows:

Class Pass Clients: No-shows will forfeit the class with no refund.
Members: No-shows will incur a $10 no-show fee automatically charged to the card on file.

Late Cancellations:

Class Pass Clients: Late cancellations (inside 8 hours) will result in loss of the class credit.
Members: Late cancellations will result in a $10 late-cancel fee.

Additional Notes:

Fees and class deductions are applied automatically by our booking system.
We do not offer refunds or exceptions except in cases of verified medical or emergency situations.

Purchase Policy

Purchase Policy:

All purchases made with Calgary Lagree Republic are subject to the following terms and conditions. By purchasing any class, package, membership, or service, you agree to this Purchase Policy.

All Sales are Final:

All purchases are final sale. This includes, but is not limited to, single classes, class packs, memberships, promotional offers, retail items, and special events. No refunds or exchanges will be provided for any reason.

Class Packs & Expiration:

Class packs are valid for a fixed period from the date of purchase, as specified at checkout. Unused classes expire automatically at the end of the validity period and may not be extended, refunded, or transferred.

Membership:

Memberships are billed on a recurring basis as outlined at the time of purchase. Membership benefits, billing cycles, and cancellation terms are governed by the Membership Agreement. Missed classes do not roll over unless explicitly stated.

Late Cancellation and No-Shows:

Late cancellations and no-shows are subject to penalties as outlined in our Cancellation Policy. These may include loss of a class credit or a late cancellation fee.

Transferring and Sharing:

Purchases are non-transferable and may not be shared between clients unless explicitly stated in writing by Calgary Lagree Republic.

Pricing and Promotion:

Prices are subject to change without notice. Promotional offers, discounts, and intro packages are time-limited and may not be combined unless otherwise specified. Promotions cannot be applied retroactively to past purchases.

Studio Closures and Studio Schedule Changes:

Calgary Lagree Republic reserves the right to modify class schedules, instructors, or temporarily close the studio due to holidays, maintenance, weather, or unforeseen circumstances. Such changes do not qualify for refunds.

Payment Authorization:

By providing payment information, you authorize Calgary Lagree Republic to charge the card on file for all purchases, late cancellation fees, no-show fees, and membership dues in accordance with studio policies.

Policy Updates:

Calgary Lagree Republic reserves the right to update or modify this Purchase Policy at any time. The most current version will always be available on our website or booking platform.

Contact:

For questions regarding purchases, please contact us at info@calgarylagreerepublic.com

Terms & Conditions

These Terms & Conditions govern your use of the services, facilities, website, and booking platforms operated by Calgary Lagree Republic (“the Studio,” “we,” “us,” or “our”). By purchasing a class, package, membership, or attending a class, you agree to be bound by these Terms & Conditions.

Eligibility:

Clients must be at least 18 years of age to participate unless accompanied by a signed parent or legal guardian waiver. All clients must complete a Liability Waiver prior to participation.

Classes and Services:

Calgary Lagree Republic offers group fitness classes using Lagree equipment and related services. Class availability, instructors, formats, and schedules are subject to change at any time without notice.

Bookings:

All classes must be booked in advance through the Studio’s approved booking platform. Walk-ins are not guaranteed a spot. Clients are responsible for ensuring they are booked into the correct class.

Late Cancellation and No-Shows:

Late cancellations and no-shows are subject to penalties as outlined in our Cancellation Policy. These may include loss of a class credit or a late cancellation fee.

Purchases:

All purchases are final sale. This includes classes, class packs, memberships, promotions, events, and retail. No refunds, exchanges, or extensions will be provided unless required by law.

Class Packs & Expiration:

Class packs are valid for a fixed period from the date of purchase, as specified at checkout. Unused classes expire automatically at the end of the validity period and may not be extended, refunded, or transferred.

Membership:

Memberships are billed on a recurring basis as outlined at the time of purchase. Membership benefits, billing cycles, and cancellation terms are governed by the Membership Agreement. Missed classes do not roll over unless explicitly stated.

Studio Policies and Guidelines

Clients agree to follow all Studio rules, instructor guidance, and safety protocols. Calgary Lagree Republic reserves the right to refuse service or remove any client whose behavior is disruptive, unsafe, or inappropriate, without refund.

General Studio Guidelines:

Please arrive 15 minutes before class for first time clients to check in, set up, and receive any required instruction.
New clients must complete a waiver and orientation before participating.
Grip socks are required for safety and hygiene. (available for purchase in store)
Personal belongings should be stored in designated areas; the studio is not responsible for lost or stolen items.
For everyone’s comfort, please refrain from wearing strong fragrances.

Arrival and Late Entry:

Clients are encouraged to arrive early. Late entry may not be permitted once class has started, for safety reasons. Missed classes due to late arrival are considered no-shows.

Assumption of Risks:

Participation in Lagree fitness classes involves inherent risks. By attending, you voluntarily assume all risks associated with physical exercise and equipment use.

Liability Waiver:

All clients must sign a Liability Waiver prior to participation. The waiver is incorporated into these Terms & Conditions by reference.

Personal Belongings:

Calgary Lagree Republic is not responsible for lost, stolen, or damaged personal items.

Photography and Media:

By attending classes, you consent to photography or video recording for promotional purposes unless you notify the Studio in writing.

Payment Authorization:

By providing payment information, you authorize Calgary Lagree Republic to charge the card on file for purchases, memberships, late cancellation fees, no-show fees, and applicable taxes.

Intellectual Property:

All content, branding, logos, and materials provided by Calgary Lagree Republic are the property of the Studio and may not be used or reproduced without written consent.

Modifications:

Calgary Lagree Republic reserves the right to update or modify these Terms & Conditions at any time. Continued use of services constitutes acceptance of the updated terms.

Governing Law:

These Terms & Conditions are governed by the laws of the Province of Alberta, Canada.

Contact:

For questions regarding the term and conditions, please contact us at info@calgarylagreerepublic.com

Return/Refund:

All memberships and class packages are non-refundable and non-transferable.

Expiration dates are firm unless otherwise specified in a promotion.

Membership auto-renewals must be cancelled in writing at least 10 days before your next billing cycle.

Privacy Policy

Calgary Lagree Republic (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how your information is collected, used, stored, and shared when you interact with our studio, website, or booking platforms, including Mindbody.

We comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect:

We may collect personal information including:
Name, email address, phone number, and mailing address
Date of birth
Emergency contact details
Payment and billing information
Booking history, attendance, and purchase records
Health or fitness information voluntarily provided
Communications and customer service inquiries
Website usage data (cookies, IP address)

Most client information is collected and stored through Mindbody, our third-party booking and payment platform.

Use of Mindbody

Calgary Lagree Republic uses Mindbody to manage:

Class scheduling and reservations
Client accounts and profiles
Payments, memberships, and class packs
Automated communications and confirmations

By using our services, you acknowledge that your personal information may be collected, stored, and processed by Mindbody, in accordance with Mindbody’s own Privacy Policy and security standards.

Mindbody is a secure, PCI-compliant platform and maintains administrative, technical, and physical safeguards to protect personal information.

How We Use Your Information

We use personal information to:
Provide fitness classes and related services
Manage bookings, memberships, and payments
Communicate class updates, confirmations, and studio information
Respond to inquiries and provide customer support
Improve our services and client experience
Send marketing communications (with opt-out available)
Meet legal and regulatory obligations

Consent:

By creating an account, booking a class, or making a purchase through Mindbody or our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual limitations.

Disclosure of Personal Information:

We do not sell or rent personal information.

Your information may be shared with:

Mindbody and other service providers required to operate our business
Payment processors for transaction completion
Legal or regulatory authorities when required by law
All third parties are required to protect your information and use it only for authorized purposes

Data Security

Calgary Lagree Republic relies on Mindbody’s secure infrastructure and also takes reasonable steps to protect personal information against unauthorized access, loss, or misuse. Payment information is never stored directly by the Studio.

Data Retention

Personal information is retained only for as long as necessary to fulfill service, legal, or business requirements.

Access and Correction

You may review or update your personal information by logging into your Mindbody account or by contacting us directly. Requests for access or correction will be handled in accordance with applicable privacy laws.

Marketing Communications

You may receive promotional emails or messages from Calgary Lagree Republic. You can opt out at any time by using the unsubscribe link or adjusting your Mindbody account preferences.

Cookies and Website Use

Our website may use cookies and similar technologies to enhance user experience and analyze traffic. You may disable cookies in your browser settings, though some features may be limited.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of our services indicates acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or your personal information, please contact: info@calgarylagreerepublic.com